FAQs

Frequently asked questions about the Crisis Line.

Who can call the Crisis Line?

Anyone of any age can call the crisis line at any time.

What hours do you operate?

All of our Crisis Lines are open 24 hours a day, 7 days a week, 365 days a year.

Is there any cost if I call?

No. All services are provided free of charge.

What if I don't live in Arizona?

Even if someone calls from outside our service area, we can connect a caller to a crisis or warm line service in their area. Our number one priority is to get people the right help at the right time, regardless of where they’re calling from.

Is there any limit to the number of times that I can call the Crisis Line?

No. You may call as often as you need to call, but we try to help you resolve the crisis situation and create a support system so that crisis situations can be prevented in the future.

Are the services confidential? Do I have to give you my name?

Our services are confidential. We are mandated, by law, to protect the confidentiality of every caller. You can remain anonymous if you like. In cases where safety is a concern, we are allowed to share information to protect you or a loved one in crisis.

Can I call about someone else, like a friend, family member, or even someone that I don't know who appears to be in a crisis situation?

Yes. You can call about anyone that you believe to be in a crisis situation or if you are concerned about others who may be in a crisis situation.

If I'm under 18, will you tell my parents or guardian that I called?

Depending on your situation, we will try to identify a plan to speak with your parents together and gain their support to help resolve the crisis. We will never tell anyone about a situation that could put you at risk.

Can I get a ride to a safe place if I feel threatened or I'm scared?

Yes. If your situation requires that you get to a safe place, we can arrange for crisis transportation.

Do you speak Spanish or any other languages?

Yes. We have Spanish-speaking crisis specialists available 24/7/365. We also have access to an Interpreter Line that can translate your call into hundreds of languages in real-time.

What is a Mobile Team?

A Mobile Team is a pair of trained crisis intervention specialists who can respond to a crisis situation. Mobile teams are dispatched when you need someone to meet with you in person when speaking to a specialist on the phone is not enough to resolve the issue.

When would I need a Mobile Team?

A crisis specialist will talk with you about your situation over the phone and if it is determined that you need to meet with someone in person, a Mobile Team can be sent to your location.

If I'm undocumented, will the Crisis Line turn me over to ICE?

No. Our number one goal is to get you the crisis intervention services that you need and your safety is the highest priority.

What would I do if I think someone that I care about needs crisis help, but the person is not willing to accept help?

When you call, we will take all of the information necessary to develop an action plan that will help you encourage the person to get treatment. We can also reach out as a neutral third party to encourage them to connect with the services they need.

Frequently asked questions about the Warm Line.

What is the Warm Line?

The Warm Line is a telephone service that is staffed by certified peer support specialists who have experienced mental health or substance use challenges and use their journey to inspire and support others going through similar circumstances. Warm Line staff can relate to your situation because many have been through similar experiences.

Is there any cost if I call?

No. All services are provided free of charge.

Who can call the Warm Line?

Anyone over the age of 18 can call the warm line at any time for support.

What hours do you operate?

The Central Arizona Warm Line is open 24 hours a day, 7 days a week, 365 days a year.

Is there any limit to the number of times that I can call the Warm Line?

You may call the Warm Line once per hour and speak to a specialist for up to 10 minutes per call.

Are the services confidential? Do I have to give you my name?

Our services are confidential. We are mandated, by law, to protect the confidentiality of every caller. You can remain anonymous if you like. In cases where safety is a concern, we are allowed to share information to protect you or a loved one in crisis.