I consider them the number I call before 9-1-1

By: Rose

Category: Callers

"I owe Crisis Response Network my life. If it wasn’t for them, I would not be here and neither would my son."

In 2015, Rose was facing a nine-millimeter. On the other end of that gun was her son. 

He was diagnosed with bipolar disorder and wasn’t doing well. He told her, “She needed to leave and be gone!” Rose contacted Crisis Response Network; she knew from experience that they would assist her with a safe solution. She was terrified of what may escalate if police were involved. Rose was unable to explain the situation she was in. 

The Crisis Specialist reviewed past records associated with Rose’s phone number and asked her yes or no questions to determine the risk and reason for her call. Rose informed the Crisis Specialist that her son was upset and wanted her to leave. The Specialist asked to speak with her son to arrange plans to, “take her away.” Due to this phrasing, Rose’s son was willing to speak with the Crisis Specialist.

“Crisis Response Network is like the National Guard, they mobilize immediately, they do not say ‘let me go pull his file’ or ‘I’m not sure how to help.'”

After confirming that Rose was in danger and facing a loaded weapon, Crisis Response Network dispatched a mobile crisis team and Crisis Intervention Team (CIT) trained officers to the home. The teams worked on the premise that they were there to take Rose away, to reduce the probability of escalating the situation. 

Once the weapon was retrieved they were able to secure the home and speak with Rose and her son about the situation. Rose’s son was encouraged by the assistance they received and was hopeful that things could turn around and agreed to treatment.

Mobile team providers and police officers were crucial in saving Rose and her son; however she attributes their safety to Crisis Response Network (CRN). 

“CRN pulled it all together. They coordinated care and kept me calm enough to handle the situation. We were in the perfect storm – CRN found the perfect match for that storm. I consider them the number I call before 9-1-1.”

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