Being there when no one can be
Barbara is a Certified Peer Support Specialist who has been working on the Crisis Response Network warm line since May 2015.
A female caller was on the phone with Barbara when she started having seizures. Barbara stayed on the phone with the caller, and let her know she was not alone. Right then, at that moment, the caller REALLY NEEDED someone to be there for her and Barbara was.
Barbara understood the needs of the individual and used her peer support skills to be the best support she could to the caller. Thank you, Barbara, for being there for this caller.